Terms of service

Terms of Service

Last Updated: August 17, 2026

Welcome to Sorvella. These Terms of Service govern your use of our website and your purchase of products through our online store.

By accessing or using our website, placing an order, or otherwise interacting with our services, you agree to these Terms of Service.

If you do not agree with these terms, please do not use our website or place an order.

1. About Sorvella

Sorvella is an online retail store established in 2022, offering fashionable hair accessories and related products, including hair clips, scrunchies, hair bands, hair ties, bow accessories, floral accessories, and other style-focused products.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to interfere with the website's operation.
Access areas or information that you are not authorized to access.
Introduce malicious software or harmful code.
Copy or misuse our website content without permission.
Use automated systems in a way that negatively affects our website or services.

We reserve the right to restrict or terminate access to our website when necessary to protect our business, customers, systems, or other users.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, and other information displayed on our website are accurate and helpful.

However, colors and visual appearance may vary slightly depending on individual device screens, lighting, photography, and display settings.

Product availability may also change without notice.

4. Pricing

Prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing, product description, availability, or other information if an error occurs.

If an obvious pricing or product information error affects an order, we may contact the customer to provide the available options before completing the order.

5. Orders

When you place an order, you agree to provide accurate and complete information necessary for order processing and delivery.

We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including in circumstances involving suspected fraud, inaccurate information, inventory issues, or technical errors.

6. Payment

Orders must be paid using an available payment method offered during checkout.

You represent that you are authorized to use the payment method provided.

Payment information is processed through applicable payment providers and is subject to their respective terms and security practices.

7. Shipping

Sorvella offers free worldwide shipping.

The typical delivery timeframe is 7–10 days, although actual delivery may vary depending on destination, carrier conditions, customs procedures, weather, holidays, and other circumstances outside our reasonable control.

For additional information, please review our Shipping Policy.

8. Returns and Refunds

Sorvella offers free returns and refunds within 30 days for eligible purchases.

Please review our Return & Refund Policy for complete details regarding eligibility, return procedures, refunds, exchanges, and applicable conditions.

9. Intellectual Property

All content on the Sorvella website, including text, graphics, photographs, logos, designs, product descriptions, page layouts, and other materials, is owned by or licensed to Sorvella unless otherwise stated.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written authorization.

10. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics services, and other technology providers.

Your use of third-party services may be subject to the terms and policies of those providers.

Sorvella is not responsible for the independent practices, availability, or policies of third-party services outside our control.

11. Limitation of Liability

To the extent permitted by applicable law, Sorvella will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.