Refund policy

Return & Refund Policy

Last Updated: August 17, 2026

At Sorvella, customer satisfaction is important to us. If your purchase does not meet your expectations, we offer a 30-day free return and refund policy subject to the terms outlined below.

30-Day Free Returns

You may request a return within 30 days of receiving your order.

Eligible returns are free of charge. Sorvella will provide the applicable return instructions and cover the standard return shipping cost for eligible returns.

To be eligible for a return, the item should be returned in a condition that allows us to reasonably verify the product and order.

Reasons for Return

You may contact us for a return or refund if:

You are not satisfied with your purchase.
You received the wrong item.
Your item arrived damaged.
Your item has a quality-related issue.
The product does not meet reasonable expectations based on the product listing.
You received an item that is materially different from what you ordered.

For damaged, incorrect, or defective products, please contact our customer support team as soon as reasonably possible after delivery.

How to Request a Return

To start a return, contact us at:

Email: support@sorvella3u.online

Please include:

Your full name
Order number
Product name
Reason for the return
Photos or other supporting information when applicable

Our support team will review your request and provide the appropriate return instructions.

Please do not send an item back to the store address without receiving return instructions from our customer service team first, as this may delay the processing of your return.

Refunds

Once your returned item has been received and reviewed, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

Free Return Shipping

For eligible returns requested within the 30-day return period, Sorvella provides the return process without charging the customer a standard return shipping fee.

If a return is requested outside the 30-day return period, additional conditions may apply.

Exchanges

If you would like a different item, size, style, or variation, please contact our support team before sending your original item back.

Depending on inventory availability, we may recommend an exchange or a return and new order.

Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it.

Because orders may enter fulfillment quickly, we cannot guarantee that every cancellation request can be completed before shipment.

If an order has already been shipped, you may use our standard 30-day return process after receiving the package.

Damaged or Incorrect Items

If your package arrives damaged or you receive an incorrect product, please contact us with your order number and clear photographs of the item and packaging.

We will review the issue and work with you toward an appropriate resolution, which may include a replacement or refund.