Shipping policy
Shipping Policy
Last Updated: August 17, 2026
At Sorvella, we want your shopping experience to be simple and convenient. We provide free shipping worldwide on eligible orders.
Free Worldwide Shipping
Sorvella currently offers free shipping to customers worldwide.
There is no standard shipping fee added to eligible orders at checkout.
Delivery Time
Our estimated delivery time is:
7–10 days
Delivery time may vary depending on the destination and circumstances affecting transportation.
The estimated timeframe may be affected by:
- Destination country or region
- Local carrier operations
- Customs procedures
- Weather conditions
- Public holidays
- Peak shopping periods
- Transportation delays
- Other circumstances outside our reasonable control
The 7–10 day timeframe is therefore an estimated delivery window rather than an absolute guarantee.
Order Processing
Once your order is successfully placed, we begin preparing it for shipment.
You will receive applicable order or shipping information through the contact details provided during checkout when available.
Please make sure your shipping address, email address, and contact information are accurate before completing your purchase.
Tracking Information
When tracking information is available for your shipment, it may be provided to you through your order or shipping notification.
Tracking updates may take some time to appear after a package has been handed to the carrier.
Incorrect Shipping Information
Customers are responsible for providing accurate delivery information during checkout.
If you realize that your address is incorrect, please contact us as soon as possible at:
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered the fulfillment or shipping process.
International Orders
Because Sorvella ships worldwide, some destinations may involve customs or local import procedures.
Delivery may occasionally take longer when a package is subject to customs inspection or other governmental processing.
Customers are responsible for complying with applicable local laws and regulations relating to the receipt of products.
Delayed or Missing Packages
If your order has not arrived within the expected delivery period, please contact our customer support team.
We will review the available order and shipping information and help determine the appropriate next step.
Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible.
Where appropriate, provide photographs of the packaging and product so our team can review the issue.
Contact
Sorvella Customer Support
Email: support@sorvella3u.online
Phone: +1 914-213-9476
Address: 5002 Salem Glen Blvd, Clemmons, NC 27012, United States